Privacy Policy

1. Information We Collect

Personal Information:
When you visit our website or make a purchase, we collect the following personal data:

  • Name
  • Email Address
  • Mailing Address
  • Phone Number
  • Payment Information (via our secure payment processors)
  • IP Address and Browser Information
  • Device Information

Non-Personal Information:
We also collect non-personal information, such as:

  • Cookies and Tracking Technologies: We use cookies and similar technologies to personalize content and ads, provide social media features, and analyze our traffic.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfill your orders
  • To manage your account and provide customer support
  • To improve our website, services, and marketing efforts
  • To send promotional emails about new products, special offers, or other information you might find interesting (if you have opted in)
  • To comply with legal obligations

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering products and services.
  • Legal Compliance: We may disclose your personal information if required by law or to protect our rights or comply with a legal process, court order, or legal obligation.

4. Data Security

We use appropriate security measures to protect your personal information, including encryption and secure servers. However, no system can guarantee complete security, so we cannot ensure the security of your information.

5. Your Data Protection Rights

Depending on where you live, you may have the following data protection rights:

  • Access: You can request a copy of your personal information that we hold.
  • Correction: You have the right to correct inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data under certain conditions.
  • Opt-out of Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in our emails or contacting us directly.
  • Data Portability: You may request a transfer of your data to another service provider.
  • Right to Object: You can object to our processing of your personal information under certain conditions.

To exercise these rights, please contact us at info@soulstonehouse.com.

6. California Privacy Rights

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, and share.
  • Right to Delete: You have the right to request the deletion of your personal information.
  • Right to Opt-out: You can opt out of the sale of your personal information (if applicable).

To exercise your rights under CCPA, please contact us at info@soulstonehouse.com.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. International Data Transfers

If you are located outside of the United States, your personal data may be transferred and stored in the U.S. or other countries. By using our services, you consent to the transfer of your information to countries that may have different privacy laws than your country of residence.

9. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us improve website functionality, remember your preferences, and personalize content.

You can control your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our website.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@soulstonehouse.com